Backed by Battery, Insight and Sequoia.
About the role
We're looking for a Staff Product Manager to join our ADR group - the team building L1 Agent, an AI-native operator that autonomously handles the repetitive, high-volume work of Level-1 IT operations. You'll advance the roadmap, work hands-on with design partners, and partner closely with engineering to bring an agentic AI product to enterprise scale. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years as a Product Manager building B2B SaaS products end-to-end
- Track record of shipping AI or ML products to production
- Strong product-UX instincts, with a focus on experiences customers can adopt on their own
- Technical fluency - comfortable engaging with engineering on architecture and system design
- Experience running customer discovery, interviews, and design partner programs
- Experience partnering with GTM teams (sales, marketing, customer success) to shape positioning, enablement, and adoption
More about this role
Remote-based role. Open to candidates in the USA Eastern time zone.
We're looking for a Staff Product Manager to join our ADR group - the team building L1 Agent, an AI-native operator that autonomously handles the repetitive, high-volume work of Level-1 IT operations.
You'll advance the roadmap, work hands-on with design partners, and partner closely with engineering to bring an agentic AI product to enterprise scale.
You'll also contribute to the shift in how BigPanda delivers value - expanding self-service and automated paths for customers to adopt and grow with our products.
The team operates in startup mode within BigPanda - fast pace, real ownership, direct customer contact, and room to shape strategy.
- Define and drive the L1 Agent roadmap, staying hands-on through delivery
- Partner with GTM teams across enablement, marketing, and launch activities
- Run customer discovery with design partners and enterprise users
- Partner closely with engineering to ship AI-native product capabilities
- Collaborate across product groups to ensure platform-wide alignment
- Shape how customers experience and trust the AI agent - conversational flows, transparency into agent decisions, and...
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