BILL (NYSE: BILL) provides financial automation software for small and midsize businesses (SMBs), streamlining payables, receivables, and expense management. Backed by Emergence Capital.
About the role
Join BILL as a Scaled Customer Success Manager and help small and mid-size businesses modernize how they manage payables, receivables, and spend & expense. In this high-ownership, quota-carrying role, you’ll help manage a shared book of business and be accountable for retention, expansion, and renewals. You’ll guide customers to measurable outcomes through data-driven success plans, executive conversations, and best‑practice enablement that deepens adoption across our platform.
What they're looking for
- Experience in customer-facing, revenue-tied roles such as customer success, account management, inside sales, banking, or finance
- You consistently meet performance targets and quotas by taking a proactive, self-starting approach and maintaining a strong focus on results even in ambiguous situations
- Use data and curiosity to diagnose issues, spot trends, and make thoughtful recommendations that balance customer and business needs
- Excel in high-volume environments by maintaining strict discipline in process following, queue management, and organization to ensure effective prioritization and time management
- Ability to build trust quickly, listen and consult with clients, not just “check the box” on activities
- Basic understanding of financial reports (e.g., Balance Sheet, Income Statement) and how they relate to business health
More about this role
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT — and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.
✨ Let’s give businesses more time for...
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