BILL (NYSE: BILL) provides financial automation software for small and midsize businesses (SMBs), streamlining payables, receivables, and expense management. Backed by Emergence Capital.
About the role
Post Sales is where BILL turns new customers into retained, growing ones, spanning Onboarding, Customer Success, and Customer Solutions. As the Program Manager for Post Sales, you are the connective tissue that turns our priorities into executed outcomes. Reporting to the VP of Post Sales, you own the path from problem statement to done for our most important cross-functional initiatives. You bring structure to ambiguity, gather the requirements our partner teams need, and drive work to ground.
What they're looking for
- 4 to 7 years in program or project management, business operations, revenue operations, or a comparable role driving cross-functional execution
- A track record of taking ambiguous initiatives from problem to done, and a talent for bringing structure to chaos
- Strength in gathering requirements and translating business problems into clear specifications for operations and technical partners
- The ability to influence peers, managers, and directors toward shared goals without direct reporting authority
- Fluency working within existing systems of record and standards, a partner to Ops, not a parallel builder
- Comfort with core Post Sales and Customer Success metrics (retention, net revenue, onboarding, CSAT) and the ability to turn data into clear narratives
More about this role
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT — and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.
✨ Let’s give businesses more time for...
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