Backed by Bain Capital Ventures.
About the role
The Director, Professional Services is a critical leadership role responsible for driving the implementation business across Billtrust’s Project Management and Business Analysis teams. You will lead a team of Engagement and Practice leaders, ensuring excellence in service delivery across all consulting engagements and customer implementations while setting a high standard for quality, consistency, and continuous improvement—using AI tools to improve operational visibility, delivery forecasting, and team efficiency.
What they're looking for
- 7-9+ years of relevant experience, including 3+ years leading cross-functional PS teams and 3+ years delivering projects and selling services in software/SaaS
- Strong written and verbal communication skills with demonstrated success in facilitation and cross-functional stakeholder engagement
- Excellent client management instincts with a proven ability to build effective working relationships with client partners
- P&L ownership experience with accountability for PS revenue, margin, and forecasting
- Proven ability to develop methodologies and operational frameworks that differentiate PS delivery
- Track record driving AI adoption across a PS team to improve operational efficiency and delivery outcomes
More about this role
Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.
We relentlessly increase value for customer and do the right thing for them.
We make ‘thoughtfully fast’ decisions, act...
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