Bilt is the membership program for where you live, transforming housing payments into valuable rewards while connecting members with exclusive benefits in their neighborhood. Backed by General Catalyst.
About the role
What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants. We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.
What they're looking for
- Around 3 years of relevant experience — we're also open to candidates with about a year if they bring a proven technical background
- Genuine technical appetite: comfort operating git with AI tooling, reviewing PRs, and editing structured files like YAML and markdown (or a demonstrated ability to pick this up fast)
- Strong diagnostic instincts — the ability to trace a problem across multiple systems and land on the actual root cause, not the nearest symptom
- Exceptional written and verbal communication — you'll work with nearly every pod at Bilt and need to say "no" or "not that way" and have it land well
- Experience working with LLM-powered products, prompting, or conversational AI
- Ability to own a daily operating loop end to end with minimal supervision, and to prioritize by frequency and blast radius
More about this role
What is Bilt?
Bilt is the membership for where you live.
What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.
Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.
We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.
This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.
What’s the role?
We're hiring a Product Specialist to own whether Bilt's AI concierge says the right thing — on every vertical (rentals, dining, travel, payments, mortgages, CX) and every surface (app, web, SMS, email). Sitting on the Concierge Services pod and reporting to the GM (Kush Parikh), you'll run the daily quality loop: monitor conversations in the concierge analytics dashboard, diagnose the ones that went wrong down to the layer that caused them...
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