Bio-Rad is a global leader in developing and manufacturing a wide range of products for the life science research and clinical diagnostic markets.
About the role
To support Bio-Rad and our successful future growth, we are seeking a highly motivated and experienced individual to join our Customer Service team in Budapest. The successful candidate will have the opportunity to make significant contribution within our dynamic and growing international team. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Excellent communication skills in English are mandatory (+1 European foreign language is an advantage)
- Experience within a fast paced, corporate environment
- Good MS Office skills
- SAP knowledge is an advantage
- Excellent organization skills
- Experience in customer service
More about this role
To support Bio-Rad and our successful future growth, we are seeking a highly motivated and experienced individual to join our Customer Service team in Budapest. The successful candidate will have the opportunity to make significant contribution within our dynamic and growing international team.
- Customer Service Support:
- Provide data, reports, and inventory analysis to assist direct and indirect customer service teams in order management and resolving customer issues.
- Communicate regularly with customer service teams to clean up orders.
- Coordination with Planning:
- Serve as the primary contact for the planning team, ensuring alignment between stock availability and customer demand.
- Collaborate with planning to coordinate stock allocation for priority orders and time-sensitive deliveries.
- SOP Writing and Documentation:
- Develop, write, and maintain Standard Operating Procedures (SOPs) for customer service.
- Ensure that SOPs are updated regularly to reflect changes in procedures and system updates.
- Train relevant teams on new or revised SOPs, ensuring compliance and consistency across the region.
- Project Involvement and System Testing:
- Participate in...
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