Bio-Rad is a global leader in developing and manufacturing a wide range of products for the life science research and clinical diagnostic markets.
About the role
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, equivalent experience considered. ITIL or cloud operations certification a plus
- Work Experience: 8+ years in IT operations, service delivery, or platform support, including 3+ years leading a team, direct experience managing distributed teams across multiple time zones, ideally including APAC
- Strong ITIL-aligned service management discipline — incident, problem, change, knowledge — plus practical experience with ticketing, monitoring, and automation tooling in a follow-the-sun support model
More about this role
The IT Operations Manager leads a global AI and product operations team running 24x5 coverage across the regions. The day begins with a handoff — reviewing what came through overnight from the APAC and EMEA support operations engineers: open tickets, escalations, agent and integration job results, platform alerts, and anything left mid-flight. The morning standup sets priorities across regions and makes sure nothing is stranded between shifts. From there, the work moves between directing the queue and going deep on the hard problems: triaging a stuck escalation, pairing with the platform SME on a root cause that support can't resolve alone, approving a change, or walking a business team through onboarding onto an AI capability. Midday often involves partners outside the team — InfoSec or Data Privacy on an access or data-handling question, an application owner bringing a new use case, a vendor working on an open issue. Afternoons tilt toward the forward-looking work: tightening runbooks so recurring issues get resolved at first touch, reviewing license and consumption trends against budget, improving monitoring coverage, and one-on-one with team members across time zones to coach,...
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