AI-powered cyber risk intelligence platform. Continuous visibility into your attack surface, third-party ecosystem, and threats. Trusted by 3,500+ enterprises. Backed by Menlo.
About the role
As a CSM, you own the complete account lifecycle from post-sale through renewal and expansion. You're a trusted advisor who acts as a consultative partner, helping customers realize business value outcomes and maximize their investment. You balance time-to-value, product adoption, customer health, and revenue growth—driving measurable impact with minimal supervision. Manage complete account lifecycle, owning renewals, retention, and expansion outcomes for assigned customers Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2-7 years of relevant work experience in customer success, account management, solutions consulting, or related B2B SaaS role
- Deep familiarity with cybersecurity, risk management, or governance frameworks (NIST, ISO), industry awareness preferred
- Proven track record managing customer renewals, retention, and expansion outcomes
- Bachelor's degree or international equivalent, advanced education or certifications (CTPRP, CISSP, PMP) a plus
- Strong executive communication, presentation skills, and ability to customize content for unique use cases
More about this role
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.
- We invented the cyber ratings industry in 2011
- Over 3500 customers trust Bitsight
- Over 600 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote
As a CSM, you own the complete account lifecycle from post-sale through renewal and expansion. You're a trusted advisor who acts as a consultative partner, helping customers realize business value outcomes and maximize their investment. You balance time-to-value, product adoption, customer health, and revenue growth—driving measurable impact with minimal supervision.
You independently manage 50 Tier 3-4 customer engagements per quarter (typically lower-to-mid spend/growth potential in Enterprise and...
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