AI-powered cyber risk intelligence platform. Continuous visibility into your attack surface, third-party ecosystem, and threats. Trusted by 3,500+ enterprises. Backed by Menlo.
About the role
The Strategic Partnerships Customer Success Manager is a senior business operator with a strategic vision, responsible for owning the post-sale success, value adoption, expansion, and retention of Bitsight's most strategic customer accounts; including OEMs (Original Equipment Manufacturers), and Insurance use cases. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Post-sales or customer success experience including Customer Success, Strategic Account Management, Solutions Consulting, Professional Services, or Program Management in SaaS or software partnership environments
- Proven track record managing large portfolios (80+ accounts) of enterprise, strategic, or high-revenue partner accounts with direct accountability for revenue retention, expansion, and NRR improvement
- Direct experience supporting OEM, MSSP, ISV, platform, or integration-driven customers, experience in cybersecurity, threat intelligence, risk management, or insurance technology platforms is preferred
- Demonstrated expertise building and managing complex, C-suite level relationships across matrixed organizations, proven ability to influence executive decision-making and drive strategic alignment
- Experience leading or contributing to scalable CS strategy, process design, or organizational best practices, track record of mentoring and developing teams is a plus
- Background in insurance software, managed services, platform distribution models, or enterprise security software is highly valued
More about this role
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.
- We invented the cyber ratings industry in 2011
- Over 3500 customers trust Bitsight
- Over 600 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote
The Strategic Partnerships Customer Success Manager is a senior business operator with a strategic vision, responsible for owning the post-sale success, value adoption, expansion, and retention of Bitsight's most strategic customer accounts; including OEMs (Original Equipment Manufacturers), and Insurance use cases.
Unlike traditional CSM roles, this position emphasizes partner enablement, integration success, operational data scalability, and commercial alignment . You will serve as a trusted strategic...
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