AI-powered cyber risk intelligence platform. Continuous visibility into your attack surface, third-party ecosystem, and threats. Trusted by 3,500+ enterprises. Backed by Menlo.
About the role
As a Senior CSM, you're a strategic advisor and industry expert managing the most complex, highest-value customer relationships. You don't just ensure customers renew—you lead them to achieve transformational outcomes with Bitsight. You serve as an SME across the organization, mentor other CSMs, drive thought leadership, and influence customer strategy with minimal supervision and a comfortability with independent judgment. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5-15 years of relevant work experience in customer success, account management, solutions consulting, or enterprise roles
- Expertise in cybersecurity, cyber risk management, and industry trends, recognized as trusted advisor on security strategy
- Proven success managing large, complex, multi-stakeholder accounts through full lifecycle, strong ARR expansion track record
- Industry certifications preferred (CTPRP, CISSP, PMP, DASM), in-depth understanding of compliance, governance, threat landscape
- Executive relationship management and C-level communication experience, public speaking and thought leadership presence
More about this role
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.
- We invented the cyber ratings industry in 2011
- Over 3500 customers trust Bitsight
- Over 600 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote
As a Senior CSM, you're a strategic advisor and industry expert managing the most complex, highest-value customer relationships. You don't just ensure customers renew—you lead them to achieve transformational outcomes with Bitsight. You serve as an SME across the organization, mentor other CSMs, drive thought leadership, and influence customer strategy with minimal supervision and a comfortability with independent judgment.
You independently own 40-60+ accounts (high spend/growth potential) or a scaled...
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