Bitwarden is the trusted, open source password manager for individuals, teams, and enterprises. Securely store, share, and manage passwords, passkeys, and secrets. Free to start. Backed by Battery.
About the role
We are searching for an attentive and analytical Billing Support Specialist to assist with resolving billing related customer inquiries, order processing, and account administration. You will advocate for our customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the U.S.
What they're looking for
- A passion for helping Bitwarden users
- A strong sense of empathy and the ability to advocate for others
- Experience with customer service and communicating billing issues with customers and other internal departments
- Understanding the sensitivity of working with confidential, billing, and accounting information
- Superb organization, attention to detail, and time management skills
- Excellent written and verbal communication skills
More about this role
Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com .
We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Billing Support team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members must have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.
We are searching for an attentive and analytical Billing Support Specialist to assist with resolving billing related customer inquiries, order processing, and account administration. You will advocate for our customers and partner with internal...
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