About Blackline
Backed by ICONIQ.
About the role
BlackLine is seeking an operational leader to manage project staffing and consultant allocation within our Resource Management Center (RMC). In this role, you will lead a team of implementation consultants to optimize billable utilization, align expertise with customer demand, and ensure seamless delivery execution across client engagements.
What they're looking for
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity
More about this role
BlackLine is seeking an operational leader to manage project staffing and consultant allocation within our Resource Management Center (RMC). In this role, you will lead a team of implementation consultants to optimize billable utilization, align expertise with customer demand, and ensure seamless delivery execution across client engagements.
- People Leadership: Lead, mentor, and develop a team of implementation consultants, establishing high standards for operational excellence and request fulfillment.
- End-to-End Staffing: Direct the full allocation lifecycle from request intake to confirmed booking proactively resolving scheduling bottlenecks and competing priorities.
- System & Data Governance: Own data integrity in Salesforce Certinia (PSA), overseeing project allocations, bench visibility, skills matrix, and forward looking capacity forecasts.
- Stakeholder Partnership: Act as the primary liaison for Portfolio Leaders, Implementation Managers and Engagement Managers, ensuring talent alignment with project scope, milestones, and client commitments.
- Operational Reporting: Monitor, analyze, and present key operational metrics including consultant utilization, supply vs...
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