Blend: Modernize lending & account opening for banks, credit unions, & mortgage providers. Streamline operations, enhance digital experience, and drive growth across all accounts. Backed by Greylock and Lightspeed.
About the role
Autopilot is Blend's AI agent product for mortgage and lending operations. It works inside the lending workflow to take on the repetitive, high-volume tasks that drive cycle time, starting with in-product automation and extending toward deeper capabilities such as pre-underwriting. Autopilot is one of Blend's most important bets, with direct executive sponsorship and active co-development with some of the largest lenders in the country.
What they're looking for
- Own the in-product Autopilot roadmap, prioritizing agent capabilities by their measurable impact on loan cycle time, cost per loan, and operations team productivity
- Own Autopilot's commercial model: pricing and packaging across in-product, MCP, and solution-delivery offerings, and adoption at live customers so purchased capability becomes transacted volume
- Turn learnings from forward-deployed customer engagements into generalized, productized capabilities, deciding what graduates from custom build to core product
- Define the evaluation and quality framework for agent behavior: accuracy, guardrails, human-in-the-loop review, and auditability appropriate for regulated lending workflows
- Partner with AI engineering on model, tooling, and harness decisions, and translate technical capability into a roadmap with clear customer outcomes
- Work directly with design partner customers in discovery, pilot design, and rollout, and build the feedback loop from live production usage back into the roadmap
More about this role
Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.
Autopilot is Blend's AI agent product for mortgage and lending operations. It works inside the lending workflow to take on the repetitive, high-volume tasks that drive cycle time, starting with in-product automation and extending toward deeper capabilities such as pre-underwriting. Autopilot is one of Blend's most important bets, with direct executive sponsorship and active co-development with some of the largest lenders in the country.
We are hiring a Head of Product to own Autopilot as a business. You will define what the agents do, how their performance is measured, and how capabilities proven with individual customers become productized offerings...
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