BlendLabs develops and coordinates premium supplement formulas, white label products, and premixes built on science, compliance, and innovation. Backed by a16z.
About the role
Blend IT runs three complementary teams: Helpdesk (day-to-day employee productivity, including hands-on fleet and identity operations), Infrastructure & Projects (platform-level architecture for the systems, SaaS, and automation tooling IT depends on), and Enterprise Apps (Finance, GTM, and People Ops stacks). Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of IT support experience, including meaningful time past Tier 1. You've already handled escalations and carried at least one real project from kickoff to done, not just followed a runbook
- Real curiosity about AI and automation tooling. You don't need to have shipped a production agent or workflow yet, but you should already be experimenting, or clearly want to
- Comfortable owning ambiguity and moving between queue work and project work without losing track of either
- Hands-on with a modern endpoint/identity stack (JAMF, Intune, Okta, or comparable) and a modern ITSM (Freshservice, Zendesk, Jira Service Management)
- Strong macOS and Windows troubleshooting fundamentals plus working knowledge of networking (DNS, DHCP, VPN, Wi-Fi) at the endpoint level
- Senior peer presence: comfortable driving a project without close supervision, and giving/receiving direct feedback with teammates and stakeholders
More about this role
Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.
Blend IT runs three complementary teams: Helpdesk (day-to-day employee productivity, including hands-on fleet and identity operations), Infrastructure & Projects (platform-level architecture for the systems, SaaS, and automation tooling IT depends on), and Enterprise Apps (Finance, GTM, and People Ops stacks).
We're hiring a Senior Helpdesk Engineer to be the bridge between the T1 queue and Helpdesk's project work: own escalations that go past Tier 1, and take Helpdesk-driven projects, especially the AI-and-automation-first initiatives that keep getting pulled off track by day-to-day capacity, from kickoff to finish without needing someone else to...
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