BlinkRx is a web-based platform that allows users to search for their prescribed medications online and conveniently pick them up from any pharmacy. Backed by 8VC.
About the role
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
What they're looking for
- Lead, coach, and develop a team of customer service reps and team leads — holding the bar high while investing in each person's growth
- Drive a performance culture built on accountability, candid feedback, and real development — not just annual reviews
- Create an environment where people do their best work, feel ownership over outcomes, and genuinely care about the patients they serve
- Own the day-to-day: ensure timely, high-quality resolution of customer issues across all channels (phone, email, chat) — at speed and at scale
- Tackle complex, ambiguous escalations head-on with sound judgment and customer-first instincts
- Build and enforce policies, processes, and SLAs that are rigorous but human — protecting the customer experience while enabling a fast-moving team
More about this role
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
The Role: The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience...
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