Backed by 500 Global.
About the role
Square is looking for an experienced operations excellence and business operations leader to build the operating system for global seller onboarding. Reporting to the Head of Global Onboarding Operations, this role will create the metrics, planning processes, reporting cadences, capacity models, and continuous improvement mechanisms that help the onboarding organization scale with discipline. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience building operating cadences, dashboards, planning processes, KPI frameworks, and performance management routines
- Strong analytical skills and comfort working with operational, financial, workforce, and performance data
- Experience with capacity planning, forecasting, budget inputs, cost-to-serve analysis, or vendor spend analysis
- Ability to manage complex cross-functional projects independently while aligning with senior leaders on objectives and decisions
- Strong process improvement mindset, with experience standardizing workflows and driving measurable operational impact
- Excellent communication skills, including the ability to turn ambiguous problems into clear plans, tradeoffs, and recommendations
More about this role
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant,...
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