Backed by 500 Global.
About the role
Square is looking for a senior operations leader to define and manage the global external workforce and partner strategy for seller onboarding. Reporting to the Head of Global Onboarding Operations, this leader will own the operating model for third-party service providers, vendors, and BPO partners, ensuring that external delivery capacity improves seller outcomes while scaling efficiently and responsibly. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 12+ years of progressive operations, vendor management, partner operations, BPO, procurement-adjacent, or workforce strategy experience
- Deep experience managing third-party providers, BPOs, vendors, or outsourced service delivery at scale
- Strong understanding of SLAs, partner governance, quality assurance, operational scorecards, and business review mechanisms
- Experience making build-vs-buy recommendations and managing tradeoffs across quality, cost, speed, scalability, and risk
- Strong financial and analytical acumen, including cost modeling, vendor spend management, ROI analysis, and capacity planning
- Ability to influence senior stakeholders across several functional areas and gain alignment in complex or sensitive situations
More about this role
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant,...
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