Backed by 500 Global.
About the role
Square is looking for a senior operations leader to own US seller onboarding operations across first-party and vendor-supported delivery motions. Reporting to the Head of Global Onboarding Operations, this leader will translate global onboarding strategy into US operating plans, manage multiple teams and workstreams, and drive measurable improvements in seller activation, time-to-value, service quality, workforce productivity, and cost-to-serve. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 12+ years of progressive operations leadership experience, ideally in technology, fintech, commerce, SaaS implementation, customer success operations, field operations, or scaled services delivery
- Experience managing multiple teams or departments with responsibility for staffing, quality, cost, and performance
- Strong understanding of workforce planning, capacity management, service delivery operations, and performance management
- Experience leading through subordinate managers and influencing senior cross-functional stakeholders
- Strong analytical and financial acumen, including KPI management, budget inputs, forecasting, and cost-to-serve improvement
- Ability to operate independently in ambiguous situations while aligning with senior leadership on objectives and outcomes
More about this role
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant,...
Browse similar: AI jobs · AI startup jobs · Startup jobs