Backed by 500 Global.
About the role
Ordering directly from a restaurant or retail shop should be intuitive and feel dependable. Customers should know where their order is, hear about and easily follow updates, and get help quickly when something goes wrong. We’re hiring a Product Manager to own that experience at Square, across food ordering and retail ecommerce. You’ll build customer experiences and seller tools for pickup, delivery, and shipping, helping businesses earn trust and bring customers back. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years of product management experience
- Consumer product judgment. You’ve shipped customer-facing products at scale that make complicated things feel simple. You can explain your decisions and what you learned from customer behavior
- Strategy and prioritization. You’ve set product direction and turned it into clear priorities. You make thoughtful tradeoffs and can explain what deserves investment and what can wait
- Customer research and analytical judgment. You use customer conversations, research, and behavioral data to guide decisions. You’re comfortable moving forward when the problem is ambiguous or the data is incomplete
- Leadership across teams. You bring people together around a clear direction, resolve disagreements, and get work shipped. You give others the context to make good decisions and keep moving
- Relevant experience. Experience with consumer products, ecommerce, marketplaces, or customer support is a plus, but not required. You’re curious about how businesses operate and what makes customers trust them
More about this role
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant,...
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