CC Blockit on any email or Slack thread and it negotiates the times, handles the time zones and sends the invite. Google and Outlook. 30-day free trial. Backed by Sequoia.
About the role
Lead Enterprise onboarding, pilots, and rollouts end to end — setup, admin training, then adoption team by team: usage reviews with admins and chasing the pockets that haven’t linked calendars. Serve as the primary contact for inbound support and agent-behavior feedback via email and Slack.
What they're looking for
- 3+ years in customer success, account management, or solutions. Founding or first-CS-hire experience is a strong plus
- Technically curious and unafraid of the stack — you can hold your own with engineers
- Comfortable with data and quick to learn. You know the difference between a number and a story
- Commercially aware: you’ve read an account, known when it was ready to grow, and made the case with evidence rather than instinct
- Exceptional writer — most of this job happens in email and Slack, in front of managing partners and heads of platform at some of the best firms in the world
- Bonus: experience with horizontal productivity tools, or a network in venture capital, private equity, or professional services
More about this role
Blockit is a Sequoia-backed AI time agent.
It learns your preferences and can autonomously coordinate meetings to any degree of complexity (timezones, group scheduling, IRL, etc) similar to an executive assistant – but never goes to sleep and responds instantly.
Blockit is the foundation of a massive platform of AI agents that will have access to the world's time. The more people who continue to link their calendars to the agent, the more powerful our network becomes.
Blockit is seeking a Customer Success Manager to lead activation, adoption, and retention across our customer base. We're looking for someone with 3+ years in customer success, account management, or solutions at a software company. Experience standing up a function rather than inheriting one is a plus.
You will personally work with every contracted account we have — today that's hundreds of accounts, heavily concentrated in venture capital, private equity, financial services, and professional services firms, alongside a fast-growing base of AI and technology startups. You'll partner with our onboarding specialist to run pilots, fix problems, drive adoption, surface expansion signals for the rest of the GTM team, and...
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