Transforming the financial ecosystem with fairer, faster, smarter credit through trusted data and modern infrastructure. Backed by 500 Global.
About the role
Bloom Credit is seeking a Senior Production Support Engineer to join its Engineering team, and establish a Production Engineering function for our innovative B2B consumer-focused and developer-friendly financial service platform. This will be Bloom’s first dedicated production support engineering role, and will immediately take ownership of existing incident response lifecycle and tools.
What they're looking for
- Programming fundamentals from a Computer Science degree program or software engineering bootcamp
- 3+ years of experience in a production support or similar role
- Proficiency in using production support tools such as Datadog, Pagerduty, etc
- Strong understanding of incident management processes and best practices
- Experience with scripting languages (e.g., Python, Bash) to automate tasks and improve efficiency
- Familiarity with creating AI prompts and using agentic tools to assist with incident and support tasks
More about this role
Bloom Credit is seeking a Senior Production Support Engineer to join its Engineering team, and establish a Production Engineering function for our innovative B2B consumer-focused and developer-friendly financial service platform. This will be Bloom’s first dedicated production support engineering role, and will immediately take ownership of existing incident response lifecycle and tools. This individual must be capable of simultaneously progressing a medium-to-long-term vision, and delivering tactical improvements that impact quality today.
Although not a first-responder role, the Production Support Engineer will be responsible for ensuring the appropriate incident response infrastructure, monitoring, and training is in place for Bloom’s product teams to be effective. This role will provide support during a major incident helping with external-facing communication, monitoring to ensure incident-response SLAs are met, and (if necessary) coordinating with external vendors whose components contributed to the incident. They will be responsible for determining, monitoring, and reporting on key incident response metrics that help Bloom measure the program as a whole.
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