Blueberry provides unlimited, on-demand 24/7 virtual care from board-certified pediatricians and proactively checks your child’s development. Gain peace of mind knowing your child is thriving. Backed by Y Combinator.
About the role
The Client Success Manager is Blueberry's single point of contact and trusted advisor for an assigned portfolio of clients (health plans and employers). The CSM owns the post-sale relationship end to end (driving member activation, engagement, retention, measurable outcomes, and add on sales) while operating as a managing consulting partner who holds both Blueberry's internal teams and the client accountable to a shared improvement plan.
What they're looking for
- 7+ years in client success, account management, or strategic consulting, ideally owning a portfolio of enterprise or health-plan relationships with direct accountability for retention and expansion
- A demonstrated track record of growing existing accounts — increasing activation and engagement, protecting retention, and expanding into new populations, products, or geographies
- Experience selling, or carrying a number alongside a sales team. You should be comfortable leading commercial conversations and closing expansion, not just managing the relationship
- Healthcare experience, especially payer, Medicaid managed-care, or value-based / member-engagement models, with enough fluency to speak credibly to clinical outcomes and per-member economics (a strong plus)
- Operating experience in an early-stage or high-growth environment — building process where none exists, balancing strategic and tactical work in the same day, and holding cross-functional teams accountable
- Expected compensation for this role: Base salary between $100,000 - $140,000 depending on location and experience + a performance bonus tied to the success metrics outlined above. The role will also include equity
More about this role
Our mission is to turn every family’s living room into their own personal pediatric urgent care. We combine home exam kits, concierge-like access, and AI-enabled Pediatricians to provide affordable and near-instant clinic-level care, 24/7. We believe every child deserves access to top-quality healthcare.
We’ve proven that by drastically improving access and turning healthcare into a consumer-grade experience, we drive better health outcomes for children and families while dramatically reducing medical costs for parents and health plans (up to 50% reduction in ED costs).
We are a mission and values driven company. You can learn more about our values HERE . 🫐 💙
Note: Beware of Scammers. Blueberry will NEVER ask you to download software/apps or request sensitive personal information like bank accounts or social security numbers. If you received an email requesting this information it is likely a scam. We are only accepting candidates through our job board.
The Client Success Manager is Blueberry's single point of contact and trusted advisor for an assigned portfolio of clients (health plans and employers). The CSM owns the post-sale relationship end to end (driving member activation,...
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