The automated solution for complex freight transactions. Backed by Y Combinator.
About the role
The Customer Success team works to ensure that our clients are maximizing the value they are receiving from BlueCargo. As a Customer Success Manager, you will be the primary point of contact for your assigned customers and will be responsible for their entire experience with BlueCargo through onboarding, implementation, adoption, expansion & retention.
What they're looking for
- Commercially driven, client-centric mindset
- Strong problem-solving and analytical abilities, with a bias for proactive action
- Ability to navigate difficult conversations and negotiate with mutual beneficial outcomes
- Effective organizational and time management skills to manage numerous customers of varying sizes, and ability prioritize action effectively against competing priorities
- Familiarity with CRM software and data analytics tools, and being able to leverage both to guide action
- Proficient in data analysis and presentation leveraging Google Slides and Sheets to tell an effective story and drive intended behavior
More about this role
BlueCargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast-growing startup committed to delivering products that make a significant impact on our clients' operations. Our platform aggregates data from multiple sources, providing a single, streamlined interface for accuracy, transparency, and efficiency in freight cost management and cargo tracking. Our commitment to innovation and sustainability drives us to continually transform the logistics landscape, making it more reliable and accessible for businesses globally.
Founded by two female entrepreneurs who graduated from the Y Combinator 2018 batch, BlueCargo has successfully raised a Series A in 2022. We are at the beginning of an exciting growth phase, having already developed product-market fit, a working platform, and hundreds of daily active users.
If working to bring technology to the logistics industry sounds exciting, then we’d like to connect with you! We are looking for an experienced customer-focused individual with a startup mindset to join our team as a Customer Success Manager.
The...
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