Bluefish is the AI marketing platform of choice for the Fortune 500. Gain visibility and control over your brand. Backed by NEA.
About the role
We are looking for a Strategic Customer Success Lead to shape and scale how Bluefish delivers value across Fortune 500 teams. This role is foundational to building a repeatable CS approach that balances deep product expertise with 1:1 strategic partnership.
What they're looking for
- 5+ years of experience in account management, customer success, or strategic partnerships—ideally in SaaS, ad tech, or marketing technology
- Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles
- Strong background in advertising, campaign strategy, and measurement, experience advising customers on media strategy is required
- Demonstrated ability to operate as a trusted strategic advisor to senior customer stakeholders
- Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations
- Strong communication and relationship-building skills, with the ability to explain complex concepts clearly and confidently
More about this role
We are looking for a Strategic Customer Success Lead to shape and scale how Bluefish delivers value across Fortune 500 teams. This role is foundational to building a repeatable CS approach that balances deep product expertise with 1:1 strategic partnership.
In this role, you will directly manage a portfolio of strategic accounts and be responsible for ensuring they consistently realize value from Bluefish. You will serve as both a product expert—connecting customers’ unique business needs to Bluefish’s capabilities—and a trusted strategic advisor. In this capacity, you will help customers navigate the rapidly evolving AI landscape by providing thought leadership and advising on measurement, optimization, and campaign strategy across AI channels.
- Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.
- Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization.
- Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and...
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