Bluevine is a powerful online business banking platform built for where you are & where your business is going- with lower fees & effortless money movement. Backed by Lightspeed and Menlo.
About the role
As the Senior Disputes Operations Analyst, you will serve as a subject matter expert managing the end-to-end lifecycle of complex client dispute claims, including debit cards, credit cards, and non-debit transactions. This role focuses on filing dispute claims with external vendors, conducting thorough upfront and post-resolution investigations, and maintaining strict adherence to internal SLAs.
What they're looking for
- Accurately file dispute claims with third-party vendors and financial institutions, performing both upfront and post-resolution investigations
- Conduct meticulous data review and analysis to validate the legitimacy of all submitted claims in accordance with Business Bank requirements
- Lead comprehensive investigations into unauthorized transactions, actively monitoring for and identifying emerging patterns of card fraud, account takeover (ATO) activity, and dispute abuse
- Own the formal appeals process for denied claims, conducting secondary reviews to ensure fair, accurate, and well-documented decisions
- Serve as an escalation point for Customer Service to evaluate and resolve complex or sensitive client dispute inquiries
- Act as a peer mentor and resource, providing technical guidance, support, and oversight to other analysts on the team
More about this role
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.
We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?
As the Senior Disputes Operations Analyst, you will serve as a subject matter expert managing the end-to-end lifecycle of complex client dispute claims, including debit cards, credit cards, and...
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