AI Takeoff and Estimate Software. Backed by Pear VC.
About the role
Implementation Manager owns the first 45 days of every new Bobyard customer's life — from signed contract to a live, trained, adopting account. We're building this role because launch quality can't keep depending on whichever CSM happens to pick it up; it needs one owner running a repeatable process. You'll win when a customer is fully launched fast, and when the CSM who inherits the account never has to ask what happened before they showed up.
What they're looking for
- 2+ years owning SaaS customer onboarding or implementation for a real portfolio of accounts, not one enterprise deal at a time
- Hands-on comfort configuring a software product yourself — you don't wait on someone else to click the buttons
- You've personally run live training sessions for non-technical or field-based users
- A track record of hitting a defined launch/time-to-value SLA, and you know your actual numbers
- Sharp, structured written communication — your handoff docs are why a CSM never has to re-ask a question
- Comfortable owning 10+ concurrent launches without dropping details
More about this role
Bobyard uses AI to take contractors from a set of plans to a bid in minutes instead of weeks. We're Series A backed by 8VC, Primary, and Pear ($35M — 2x the median raise), and our customers are running real construction jobs on Bobyard right now, not sitting through a demo.
Implementation Manager owns the first 45 days of every new Bobyard customer's life — from signed contract to a live, trained, adopting account. We're building this role because launch quality can't keep depending on whichever CSM happens to pick it up; it needs one owner running a repeatable process. You'll win when a customer is fully launched fast, and when the CSM who inherits the account never has to ask what happened before they showed up.
Turn every AE/SE handoff into a scoped, confirmed launch plan within 48 hours of signature
Configure each account and run the kickoff and hands-on training that gets real crews using Bobyard, not just clicking through a demo
Drive customers to their first completed workflow and their first real adoption milestone inside 45 days
Run reinforcement sessions and office hours that catch stragglers before they quietly churn
Chase blockers down with Customer Success and Product...
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