Ship quality agents at scale. Braintrust is the AI observability platform for tracing production, running evals, and catching regressions before they reach users. Backed by Greylock, a16z and ICONIQ.
About the role
Work directly with customers to onboard, implement, and drive early adoption of Braintrust across key accounts. Serve as a strategic technical point of contact for key accounts post-implementation — monitoring technical health, unblocking issues, and ensuring customers continue to realize value.
What they're looking for
- Experience building or leading a Post-Sales, Professional Services, Customer Success, Technical Account Management, or Technical Enablement function at a high-growth company
- Track record owning and improving retention metrics such as Gross Revenue Retention and Net Dollar Retention
- Strong track record working directly with technical or enterprise customers in complex environments
- Experience scoping work, writing SOWs, and managing delivery against defined outcomes
- Experience with renewal and expansion motions, including forecasting and risk mitigation
- Ability to take ambiguous customer needs and turn them into structured, executable engagements
More about this role
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
As the Head of Technical Solutions, you will build and lead Braintrust's post-sales function from the ground up — spanning Professional Services, Technical Account Management, and Technical Enablement. You will be responsible for building and scaling a high-performing team dedicated to seamless customer onboarding, driving product adoption, and securing renewals. You will operate with a business mindset, ensuring the technical solutions function is cost-neutral or profitable while maintaining a laser focus on Gross Revenue Retention (GRR) and Net Dollar Retention (NDR) as your primary success metrics.
You will play a critical "player/coach" role, balancing high-impact hands-on field work with the strategic responsibility of defining the...
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