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Customer Success Manager, OmniChannel

Brightedge · Cleveland, Ohio · On-site

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About Brightedge

Backed by Battery and Insight.

About the role

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

What they're looking for

  • Build trusted relationships with key customer stakeholders and understand their strategic goals and priorities
  • Partner with customers to define digital marketing success and demonstrate business value through BrightEdge
  • Drive platform adoption, usage, and engagement across customer accounts
  • Monitor customer health and adoption to identify retention risks and opportunities for improvement
  • Partner with the Strategic Account Manager (SAM) on retention and growth opportunities
  • Develop and deliver customer-facing materials, including presentations, best practices, rollout plans, and QBRs
More about this role

Shape the future of Search.

About BrightEdge

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights, allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and...

Read the full posting on Brightedge's site ↗

Customer Success Managers

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