An Interview Intelligence platform that builds hiring plans, generates interview notes and highlights, delivers talent insights & more. Backed by Index.
About the role
As a Mid-Market Customer Success Manager at BrightHire, you’ll own a portfolio of growing, high-potential customers and lead their success from post-sale handoff through renewal. This role is built for a CSM who thrives on creativity and autonomy — someone who can independently run their book of business while delivering a thoughtful, consistent customer experience.
What they're looking for
- Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes
- Drive successful rollout, training, adoption, and ongoing value realization across your book of business
- Manage renewals end-to-end, positioning BrightHire’s value, ROI, and long-term partnership to drive retention and expansion
- Deliver a consistent, high-quality customer journey using a blend of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement
- Execute efficient, repeatable success motions while exercising strong judgment on when to lean in with higher-touch engagement
- Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter
More about this role
BrightHire is a category-creating, high-growth, Series B software company with a mission to give everyone the hiring experience they deserve.
We deliver on this mission by transforming the way many of the world’s leading companies build exceptional teams. We created the Interview Intelligence category, and our clients include some of the world’s most innovative companies—Canva, OpenAI, Ramp, Hubspot—up to the Fortune 500.
As a Mid-Market Customer Success Manager at BrightHire, you’ll own a portfolio of growing, high-potential customers and lead their success from post-sale handoff through renewal. This role is built for a CSM who thrives on creativity and autonomy — someone who can independently run their book of business while delivering a thoughtful, consistent customer experience.
You’ll guide customers through rollout, training, adoption, and long-term value realization, acting as a trusted partner to Talent and HR leaders as they embed BrightHire into their hiring workflows. Success in this role requires balancing efficiency with impact: leveraging scaled programs, data, and automation while knowing when to engage more deeply through live conversations, enablement sessions,...
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