Backed by Battery.
About the role
Handle a high volume of primarily outbound calls, ensuring patients receive the healthcare supplies needed to support their ongoing care. Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously.
What they're looking for
- High school diploma
- At least 1 year of customer service and/or sales experience
- Strong verbal and written communication skills
- A customer-focused approach with the ability to build trust and rapport
- Strong attention to detail and commitment to accurate data entry
- Ability to adapt to changing priorities and troubleshoot issues effectively
More about this role
Join our remote Patient Success Representative team and play an important role in helping patients receive the medical supplies they need to stay healthy and succeed with their therapy. You'll connect with patients, provide exceptional service, answer questions, and assist with ordering essential healthcare products—all while working from home. At Brightree by ResMed, you'll be part of an innovative healthcare technology company that offers competitive pay, comprehensive benefits, and opportunities for growth while making a meaningful impact every day.
Start Date: October 19, 2026
Work Schedule: Full‑time, Monday–Friday (40 hours/week) with an 8‑hour shift between 9:00 a.m. and 9:00 p.m. CST, including two paid 15‑minute breaks and one unpaid 30‑minute lunch. This role requires daily phone‑based work on a fixed schedule with minimal flexibility.
Remote Work Requirements: This position is remote and requires a HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload . Satellite, cellular, and 5G connections are not supported. Candidates will be asked to complete a brief internet speed...
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