Why Brightside: For our clients - our mission is clear. To improve the financial health of working families. Brightside is an employee benefit with a brand-new approach to personal finance. Backed by a16z.
About the role
We are looking for a Principal AI Architect to own the design and build of Brightside’s AI agent platform. This is a senior, hands on role. You will work directly alongside Jacky Chiu and the engineering team to architect and ship production systems, not design from a distance.
What they're looking for
- Design and own the multi-agent orchestration layer - session supervisor, domain clusters, escalation arbiter, and conversation manager
- Define agent routing logic, context sharing, tool use, and latency budgets across 18+ agents
- Architect the real-time pipeline: Amazon Connect → Contact Lens → Kinesis → Lambda → Bedrock → WebSocket push to FA panel
- Own the dual-mode agent architecture: human-assisted mode (agent coaches the FA) and autonomous mode (agent conducts the client conversation directly)
- Define model selection and routing across low-latency and reasoning-intensive agent tiers
- Govern the prompt architecture: structured agent prompt standards, runtime domain knowledge injection, and conditional output formatting across delivery surfaces
More about this role
We are looking for a Principal AI Architect to own the design and build of Brightside’s AI agent platform. This is a senior, hands on role. You will work directly alongside Jacky Chiu and the engineering team to architect and ship production systems, not design from a distance. The core system you will build is a realtime agent layer that listens to live conversations between Financial Assistants and clients, understands what is happening turn by turn, surfaces intelligent coaching to the FA in under 2 seconds, and writes structured data back to the CRM. As the platform matures, this same agent layer will conduct client conversations autonomously.
We value personal connection. To fast-track your application, please email talent@gobrightside.com directly. In your email, please include one sentence about why this specific role caught your eye !
What this role isn't!
A governance role. An advisory role. A research role. Or a people-management role. It is an execution oriented architecture role. You will design it and help build it.
What You Will Own
Real-Time Agent Architecture
- Design and own the multi-agent orchestration layer - session supervisor, domain clusters, escalation...
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