Backed by Index.
About the role
We are seeking a Forward Deployed Engineer to embed onsite with BRINC’s most critical customers and own their success in the field. You will support the installation and commissioning of BRINC’s end-to-end drone systems and live operational flights, triage and debug issues across hardware, firmware, and software, and implement fixes on-site. You will be the direct line between the customer and engineering at headquarters, turning what you see in real operations into shipped features and resolved issues.
What they're looking for
- 4+ years of industry experience in software engineering, field engineering, systems engineering, or technical support of complex hardware systems
- Proven experience troubleshooting complex technical systems across hardware, firmware, and software
- Ability to obtain and maintain an FAA Part 107 license and currency certifications
- Excellent written and verbal communication skills for engaging both engineering teams and non-technical stakeholders
- Ability to remain calm and decisive while supporting public safety customers in mission-critical situations
- Willingness to participate in rotating after-hours on-call support schedules, including nights, weekends, and holidays
More about this role
At BRINC, we are building the technology that will define the future of emergency response. As a vertically integrated U.S. drone technology company, BRINC designs and manufactures unmanned aircraft systems, autonomous drone stations, command-and-control software, and advanced autonomy for public safety. Today, BRINC deploys Drone as First Responder (DFR) networks that dispatch drones directly to 911 calls, providing real-time aerial intelligence before ground units arrive and helping first responders make faster, safer decisions. BRINC serves more than 1,000 public safety customers across all 50 states, is the sole drone supplier to Motorola Solutions, and has raised more than $280 million from leading strategic and technology investors, including Motorola Solutions, Index Ventures, Sam Altman, Dylan Field, and others. BRINC is recruiting exceptional engineers to build the next generation of autonomous emergency-response technology, including flight-critical firmware and advanced pilot-assistance capabilities.
We are seeking a Forward Deployed Engineer to embed onsite with BRINC’s most critical customers and own their success in the field. You will support the installation and...
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