AI voice assistants built for the trades industry. Backed by Y Combinator.
About the role
We’re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.
What they're looking for
- 4–8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar)
- Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you’ve turned toward customers and business outcomes
- A track record of getting customers live and adopting — ideally across a portfolio, and ideally with SMB or multi-location operators
- Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution
- Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes
- Comfort in the data yourself — you can pull the numbers, show the impact, and tell the story
More about this role
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator .
We're still just getting started.
We’re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.
This is the...
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