Give your agents access to the whole web. Backed by Kleiner Perkins, AI Grant and CRV.
About the role
Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase. You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.
What they're looking for
- 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
- Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows
- Track record of driving retention and expansion in a high-growth environment
- Relationship-oriented and excited about long-term customer partnerships and helping customers succeed
- Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment
- Excellent communication skills with the ability to speak developer-to-developer
More about this role
Browserbase is the platform that enables AI to access the web. We manage headless browser infrastructure for automations that interact with websites, fill out forms, and replicate user actions.
We've gone from 0 to Series B in founding vision to power the world's best AI tools and help everyone automate the web.
Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase.
You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.
At Browserbase, we’re deeply customer-obsessed. This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.
Own the post-sale lifecycle from onboarding through renewal and expansion
Read code, understand architectures, and debug issues alongside our customers
Continuously improve customer workflows to ensure they’re getting real, measurable value from Browserbase
Build long-term relationships with technical stakeholders (engineers, product leaders,...
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