Bugcrowd teams with elite security researchers to reduce risk & improve security ROI through our bug bounty, pen testing, & vulnerability disclosure programs. Backed by General Catalyst.
About the role
Bugcrowd is seeking a highly organized, strategic, and customer-focused Customer Experience Manager (CEM) to lead retention efforts across our global client base. As a CEM, you will be the primary point of contact for a portfolio of accounts, responsible for ensuring ongoing customer satisfaction, platform adoption, and renewal execution.
What they're looking for
- 5+ years in Customer Success, Account Management, or a hybrid customer-facing role in a B2B SaaS environment
- Strong understanding of customer lifecycle management, success planning, and renewals
- Excellent communication and interpersonal skills, with executive presence
- Proven ability to manage cross-functional collaboration (e.g., with Sales, Support, Product, Security)
- Highly organized with strong attention to detail and follow-through
- Experience supporting or managing Mid-Market and Enterprise-level accounts
More about this role
Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help organizations avoid, discover, and validate real-world risk. Bugcrowd helps security teams move faster by identifying the exposures that matter most so they can act first and stay ahead of attackers. By combining the power of humans and AI, teams can preempt attack paths and prevent breaches. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Visit www.bugcrowd.com .
Job Summary
Bugcrowd is seeking a highly organized, strategic, and customer-focused Customer Experience Manager (CEM) to lead retention efforts across our global client base. As a CEM, you will be the primary point of contact for a portfolio of accounts, responsible for ensuring ongoing customer satisfaction, platform adoption, and renewal execution. While Sales owns all expansion, upsell, and new business, CEMs are the operational and strategic champions of customer value, partnering closely with Solutions Architects, Shared Success, and Program Management...
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