Buildots is the construction intelligence platform that gives you verified data and predictive insights to power efficient workflows. Backed by Lightspeed.
About the role
At Buildots, Customer Success Managers are at the heart of our mission: ensuring project teams extract maximum value from our platform, embed it into their workflows, and become advocates who help drive account expansion. The Customer Success team also plays a pivotal role in Marketing (case studies, ROI storytelling) and Product (field feedback that shapes the roadmap).
What they're looking for
- Experience in a B2B customer-facing role in the construction industry is required (4+ years preferred)
- Willingness to travel (around 30%)
- Strategic & entrepreneurial mindset — you create and refine playbooks rather than just follow them, and you're comfortable building processes in a fast-scaling environment
- Strong operational and analytical skills, with a proactive approach to improvement and comfort using data to guide team-level decisions
- Cross-functional leadership — experience partnering effectively with Sales, Marketing, Product, and Engineering to align customer needs with business objectives
- Exceptional written and verbal communication skills, including the ability to lead sensitive or difficult conversations with direct reports
More about this role
Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.
Fortune 500 owners and contractors trust Buildots, including Digital Realty, Intel, Turner Construction, JE Dunn, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers. With over $160M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world’s largest industries.
At Buildots, Customer Success Managers are at the heart of our mission: ensuring project teams extract maximum value from our platform, embed it into their workflows, and become advocates who help drive account expansion. The Customer Success team also plays a pivotal role in Marketing (case studies, ROI storytelling) and Product (field feedback that shapes the roadmap).
We're looking for an experienced, people-first Customer Success Team Lead to manage a team of CSMs supporting our Standard Projects portfolio across North America. You'll be responsible for the...
Browse similar: Startup jobs · Remote jobs