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About the role
At Built, our Customer Support team is the first point of contact for customers seeking guidance or solutions on our platform. As a Customer Support Representative , you'll deliver exceptional experiences while mastering our industry-leading construction and real estate finance technology products. Beyond troubleshooting and guidance, you'll be a customer advocate, driving improvements to enhance the Built user experience.
What they're looking for
- Provide timely, effective support via phone, email, and chat, troubleshooting technical issues and clearly communicating solutions
- Escalate complex issues to senior team members as needed
- Collect data using monitoring and support tools to identify root causes and drive resolutions
- Log and categorize incidents in a ticketing system to extract valuable customer and product insights
- Document resolutions and contribute to improving internal and customer-facing knowledge bases
- Continuously expand your understanding of Built's products, services, and tools
More about this role
Built's Mission: Connect and simplify doing business in real estate.
Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com .
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At Built, our Customer Support team is the first point of contact for customers seeking guidance or solutions on our platform. As a Customer Support Representative , you'll deliver exceptional experiences while mastering our industry-leading construction and real estate finance technology products. Beyond troubleshooting and guidance, you'll be a customer advocate, driving improvements to enhance the Built user experience. This role offers a dynamic, supportive environment to grow your technical expertise and professional skillset.
- Provide timely, effective...
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