Senior Manager, Client Success (Lender)

About the role

Built Technologies is transforming how capital moves through construction and real estate finance — one of the largest, most complex sectors in the economy. Our platform connects lenders, including many of the top U.S. banks, with the owners, developers, and general contractors they finance. When a draw is approved, a builder can pay subcontractors. When a compliance document clears, a project moves forward.

What they're looking for

• Lead Client Success team and Managers of Client Success — establish organizational structure, strategic priorities, and performance accountability across a broader span of people and client relationships
• Develop and implement organization-wide client success strategy, playbooks, and operating methodologies that drive consistent retention and expansion outcomes across all client segments
• Hire, develop, and mentor CS managers and senior leaders — build a culture of accountability, client obsession, and continuous improvement that attracts and retains top CS talent
• Set performance expectations and metrics for the client success function — monitor NRR, retention, adoption, and expansion results, and implement improvements that drive consistent commercial outcomes
• Partner with Sales, Implementation, Product, and Finance to align client success strategy with company objectives and ensure Built delivers a seamless, high-value client experience across the full lifecycle
• Lead strategic client relationships at the executive level for Built's most important accounts — serve as the senior CS voice in executive client conversations and maintain high-level presence in the portfolio

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