Backed by Stanford.
About the role
Our solutions allow utilities to reduce current inspection operation costs by at least 50%, prevent power outages, prevent wildfires, and manage their assets effectively. You will work alongside a talented, passionate, and hardworking team of engineers and product managers building the technology that helps our customers prevent outages, forced shutdowns, and wildfires, and manage the impact of climate change on aging grid infrastructure.
What they're looking for
- Own the end-to-end post-sale customer experience, serving as the primary point of contact for our electric utility customers and partners
- Drive deep engagement within the Buzz Solutions platform, ensuring customers realize ongoing ROI that supports renewal and long-term retention
- Advocate for customers and their needs internally to influence product direction and roadmap priorities
- Identify at-risk customers who are not achieving their desired outcomes and lead the effort to get them back on track
- Organize training sessions, product deep dives, and enablement efforts so customers get the most out of our platform
- Maintain accurate account health, engagement, and adoption data in Salesforce and our broader customer success tooling
More about this role
About Us
Buzz Solutions safeguards the world's energy infrastructure by providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. We are disrupting the power utility industry by bringing automation to inspection and maintenance operations through our AI-powered software platform, and we are a venture-funded startup looking for great talent to share our vision of energy industry transformation.
Our solutions allow utilities to reduce current inspection operation costs by at least 50%, prevent power outages, prevent wildfires, and manage their assets effectively. You will work alongside a talented, passionate, and hardworking team of engineers and product managers building the technology that helps our customers prevent outages, forced shutdowns, and wildfires, and manage the impact of climate change on aging grid infrastructure.
Job Description
Buzz Solutions is seeking a Head of Customer Success with deep roots in the utility industry and proven success in a fast-scaling startup environment.
You will start as an individual contributor, owning post-sale customer relationships, driving platform adoption, ensuring long-term...
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