Cadence delivers remote patient monitoring and chronic disease management that improves outcomes and reduces cost at scale. Intelligent senior care that works better by working ahead. Backed by General Catalyst.
About the role
The annual salary range for California is $105,000 to $195,000. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location.
What they're looking for
- Handling incoming SFDC cases reported by field AEs and customers
- Report any tool bugs to R&D and work with field AE and customer to collect necessary collaterals and/or testcases
- Test R&D fixes/patches
- Tracking customer metrics in JIRA system, generating quality report for management
More about this role
As an integral member of the HSV Customer Support Team, you will work with our customers and field AE teams and R&D groups to provide technical support for our Palladium, Protium and Virtual Protocol (PDAPP) products. You will enjoy the experience and challenge in working with a broad spectrum of designs and customers.
- Handling incoming SFDC cases reported by field AEs and customers.
- Report any tool bugs to R&D and work with field AE and customer to collect necessary collaterals and/or testcases.
- Test R&D fixes/patches.
- Tracking customer metrics in JIRA system, generating quality report for management.
- undefined Position Requirements: Requires a BS-EE/CE (MS-EE/CE preferred) with a minimum of 1 years experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.General knowledge of design debug techniques and a strong understanding in logic design.General knowledge in verification methodologies for complex EDA environments.Proficiency in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly.Proficiency in Unix/Linux scripting languages...
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