AI Agents for Healthcare RCM. Backed by Y Combinator.
About the role
We're hiring our first Customer Success Engineer to own the technical relationship with every customer we bring on. Some days you're forward deployed helping a customer through a live issue. Other days you're heads down configuring an account or customizing a setup. Sometimes you're the one guiding a customer's engineers through our API. As our first hire in this function, you'll build the playbooks, tooling, and agents that every future CSE hire inherits.
What they're looking for
- Comfortable writing Python (or similar), SQL, and React on the front end
- Working knowledge of REST APIs
- Experience with AWS, GCP, Docker, Git, etc
- Hands-on experience building or working with AI agents
- Comfortable with ambiguity, ok jumping between a config change and a live escalation in the same day
- Strong communicator, can talk to engineers and non-technical operators in the same conversation
More about this role
Backed by Y Combinator, Foundation Capital, Soma Capital, and other amazing investors, Cair Health has raised over $3M to build the agent-operated revenue cycle management platform for healthcare. We're at $1M+ ARR, profitable, and grew 21x last year. Our customers include clinics, MSOs, digital health companies, EHRs, FQHCs, billing companies, and more.
Day to day, we work with operations leaders, heads of RCM, billers, and sometimes engineers. But the product itself is deeply technical, and every account eventually needs someone who can configure the system, troubleshoot integrations, or work directly with a customer's engineering team on our APIs and their data flow.
We're hiring our first Customer Success Engineer to own the technical relationship with every customer we bring on. Some days you're forward deployed helping a customer through a live issue. Other days you're heads down configuring an account or customizing a setup. Sometimes you're the one guiding a customer's engineers through our API.
As our first hire in this function, you'll build the playbooks, tooling, and agents that every future CSE hire inherits.
- Own the technical relationship for a portfolio of...
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