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About the role
The Customer Success Manager is responsible for nurturing our customers’ engagement with the ultimate focus on customer retention and growth. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- College Degree or equivalent experience
- 3-5 years Enterprise Customer Success/Account Management/Customer Service or similar experience
- Previous experience in a technology company, ideally SaaS
- Ability to generate reports, analyze and present data to customers
- Computer-savvy, including Excel
- Comfortable in a startup setting is ideal
More about this role
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title: Customer Success Manager
Locations: Missouri, Remote
SS&C Blue Prism Document Automation is seeking a Customer Success Manager to join our small, collaborative Customer Success team. Do you enjoy partnering with team members to creatively solve client’s challenges? Are you organized, analytical and quick to understand complex issues? If this sounds like you, please apply!
The Customer Success Manager is responsible for nurturing our customers’ engagement with the ultimate focus on customer retention and growth.
- Build long term relationships with customers
- Ensure timely renewals, participate in legal negotiations.
- Serve as customers’ trusted advisor and partner with sales, professional services, legal,...
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