Calendly connects and simplifies all of the work around meetings, from scheduling, payments, and meeting prep to notetaking, contact management, and follow-up.
About the role
Develop and execute a customer support strategy aligned with company goals, prioritizing customer satisfaction, retention, and operational excellence. Lead, mentor, and scale customer support teams, fostering a culture centered on collaboration, accountability, and continuous improvement.
What they're looking for
- Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
- Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA
- Tier 3: All other locations not in Tier 1 or Tier 2
More about this role
Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey.
The Senior Director, Customer Support is a senior leader responsible for shaping and executing the vision, strategy, and operations of the customer support function. This individual oversees all aspects of customer support delivery, ensuring an exceptional, consistent, and scalable customer experience. The Senior Director leads and develops high-performing teams, partners cross-functionally with Customer Success, Product, and Engineering, and uses data to drive continual improvement in support processes, customer satisfaction, and operational efficiency.
Develop and execute a customer support strategy aligned with company goals, prioritizing customer satisfaction, retention, and operational excellence.
Lead, mentor, and scale customer...
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