Enterprise-grade AI support reps for call centers. Backed by Y Combinator.
About the role
About Calltree: We're a YC W25 company with multiple enterprise customers, including public retail brands you'd recognize. We're building AI that actually works for complex, real-world use cases. For example, our AI handles 30+ minute technical troubleshooting calls—the kind everyone else avoids.
What they're looking for
- Recent college graduate (any field)
- Comfortable being on the phone with customers, including frustrated ones
- Someone who's excited about AI technology AND genuinely enjoys helping people
- Strong judgment and decision-making skills
- Ability to work one weekend day
More about this role
About Calltree: We're a YC W25 company with multiple enterprise customers, including public retail brands you'd recognize. We're building AI that actually works for complex, real-world use cases. For example, our AI handles 30+ minute technical troubleshooting calls—the kind everyone else avoids.
The Role: You'll be the human supervisor behind our AI agents, working with live customer interactions in real-time. You'll monitor how AI performs, ensure quality, and when needed, jump in to rescue conversations and ensure great customer outcomes. You'll also work directly with engineering to make the AI smarter every day.
- Monitor live AI-customer conversations and ensure quality standards
- Make real-time judgment calls on when to intervene
- Step in as the escalation point when customers need a human, de-escalating frustrated customers and resolving complex issues
- Identify patterns in AI performance and document what's working and what's not
- QA new AI experiences before release—interact with them as customers would and flag issues
- Work with engineering to improve the AI based on what you observe
- Build the playbooks and processes for this function as we scale
- Measurable...
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