For asset managers, sustainability leaders, investors and property managers. Unify building data, automate compliance reporting, and identify ROI-ranked retrofit investments. Backed by Y Combinator and Pear VC.
About the role
Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio’s Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from our platform by overseeing the customer journey, working with our Customer Success team to address customer needs, and driving our platform’s integration with quantitative reporting processes.
What they're looking for
- 5+ years of experience in customer success, account management, or a related field, with specifically 2+ years of experience working with customers on climate / sustainability reporting
- Real estate / buildings experience: Familiarity with building energy benchmarking, real estate reporting metrics, and / or other energy-related experience
- Quantitative Skills: Strong analytical skills with the ability to create, manage, and interpret complex reports and data sets, with high attention to detail that leads to 100% data accuracy for Cambio customers
- Customer-centric relationship management: Proven track record of building and maintaining strong client / customer relationships, providing strategic guidance to customers, and owning customer processes
- Leadership background: Proven experience leading and managing a customer success team or similar role
- Communication Skills: Exceptionally strong written and verbal communication skills, strong translator between different audiences. Other spoken languages is a plus
More about this role
Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio’s Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from our platform by overseeing the customer journey, working with our Customer Success team to address customer needs, and driving our platform’s integration with quantitative reporting processes. Your role is crucial in ensuring customer satisfaction, retention, and growth.
Customer Relationship Ownership: Serve as the primary point of contact for our enterprise customers and own their end-to-end experience with Cambio platform. Proactively engage with customers to understand their needs, customer goals, and opportunities for expansion. relationships with enterprise customers, acting as their primary point of contact and trusted advisor.
Quality Assurance Management : Lead the customer success and data quality assurance teams in ensuring proactive anomaly checking and remediation in order to drive a 10/10 data quality assurance process.
Driving Customer...
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