Canary's award-winning hospitality software improves the guest experience, streamlines operations and boosts revenue. Trusted by 20,000+ hotels worldwide. Backed by Insight and Y Combinator.
About the role
Canary Technologies is seeking an experienced Head of Global Enterprise Customer Success to own the success of our largest and most strategic global hotel brands. This leader will partner directly with C-suite executives at many of the world's largest hospitality companies, overseeing complex multi-product deployments while driving long-term adoption, retention, and expansion.
What they're looking for
- 10+ years of experience in Customer Success, Strategic Account Management, Professional Services, or a related enterprise customer-facing role within B2B SaaS
- 5+ years of leadership experience building, managing, and developing high-performing customer-facing teams
- Proven experience serving as the executive relationship owner for Fortune 500 or other large enterprise customers with complex organizational structures
- Demonstrated success building trusted relationships with C-suite executives and senior business leaders
- Track record of leading complex, multi-product enterprise software deployments from implementation through long-term customer success
- Proven ability to drive measurable improvements in customer adoption, retention, expansion, and overall customer health
More about this role
Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you’ve likely run into Canary in the wild.
Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience.
We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date.
Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards , including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award . We’re scaling our team to bring innovation to life faster than...
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