Candid Health is your source of truth for revenue cycle management—track claims end-to-end, automate fixes, unlock insights, and scale digital health payments. Backed by Y Combinator.
About the role
In this role, you won't just be closing tickets, you'll treat our internal IT infrastructure as a product, building automated systems that enable our teams to tackle some of the hardest problems in the US healthcare system. At Candid, we view Technical Operations not as a traditional corporate cost center, but as an engineering discipline and a driver of business value.
What they're looking for
- You bring 4+ years of hands-on Technical Operations or IT experience, ideally honed in a fast-paced tech startup or a high-volume Managed Service Provider (MSP) environment
- You possess deep technical troubleshooting skills across macOS and hands-on experience managing Apple MDM tools (Jamf, Kandji, etc.) and packaging workflows (AutoPkg)
- You are highly autonomous and naturally biased toward action. When you see a manual task done twice, your first instinct is to script or automate it out of existence
- You treat internal employees as your customers. You can seamlessly translate complex security or technical changes to non-technical stakeholders (from our Head of Engineering to our medical billers)
- You naturally think about compliance, data protection, and secure offboarding processes to keep patient data completely safe
More about this role
In this role, you won't just be closing tickets, you'll treat our internal IT infrastructure as a product, building automated systems that enable our teams to tackle some of the hardest problems in the US healthcare system. At Candid, we view Technical Operations not as a traditional corporate cost center, but as an engineering discipline and a driver of business value. You will balance day-to-day user support with deep project work, have a direct say in the tools we use, and work closely with Corporate Security and People Ops to scale our environment.
Scale Onboarding & Offboarding : Own and automate the end-to-end operational lifecycle for employees, optimizing our current processes so they can seamlessly scale as our team grows.
Execute High-Impact Projects: Lead immediate critical initiatives including migrating our Apple MDM platforms, perfecting a frictionless Zero-Touch Enrollment pipeline, and building Just-in-Time (JIT) access automation.
Endpoint & App Management: Set up and maintain secure endpoint configurations for workstations and mobile devices using Apple MDM (Jamf/Kandji), AutoPkg, and complementary security software.
Enforce Zero Trust Security: Securely...
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