Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. Backed by Bessemer, General Catalyst and 500 Global.
About the role
Customer success management: Lead the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy. Account growth: Proactively identify and work on upsell and cross-sell opportunities in partnership with Sales by deeply understanding customer’s evolving business needs
What they're looking for
- Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
- Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point
- You are a data-driven storyteller: You use data and analytics to build compelling narratives that influence both customer decision-makers and internal stakeholders. You don’t just report metrics, you interpret them
- You’re Commercially minded: You think like a business owner. You don’t just manage relationships, you manage revenue. You proactively identify growth levers, negotiate strategically, and aren’t afraid of commercial accountability
- You’re consultative & strategic: You lead with curiosity. You ask the right questions, connect product value to business outcomes, and position yourself as an indispensable partner rather than a reactive resource
- You are a relationship builder: You build genuine trust at every level. You’re skilled at multi-threading, navigating complex org structures, and developing executive-level credibility that creates lasting partnerships
More about this role
Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. This is a hybrid role in Austin, Texas, so you must be able to commute to our office 1-2 times a week.
About the team
Our Sales and Success (GTM) team supports Canva Enterprise, with the mission to empower every organization to design. Canva Enterprise is an AI platform with design and productivity tools that helps organizations securely and easily create, collaborate, and publish high-impact visual content at scale.
Our Customer Success group is dedicated to delivering value for Canva Enterprise customers post-sale by driving adoption, engagement + growth. The team collaborates closely with cross-functional partners to ensure ongoing customer satisfaction and is responsible for retention, renewals, and revenue growth.
About the role
As a Strategic Customer Success Manager at Canva, you are a commercially...
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