Cape is the AI platform for partnerships, warm intros, and event marketing — built for teams whose revenue runs on relationships. Backed by Pear VC.
About the role
We're looking for an Onsite IT Support Specialist to be the friendly, first line of IT support for our NY office. You'll own the day-to-day employee IT experience from a great day-one onboarding, to fast resolution of everyday support requests, to a smooth offboarding. You will also keep our hardware inventory accurate and our onsite spaces (desks, conference rooms, AV) ready to go.
What they're looking for
- 2-3+ years of experience in IT support, particularly in a dynamic and evolving tech environment
- Hands-on experience supporting Apple/macOS laptops (and comfort across Windows and linux where needed)
- Familiarity with mobile device management (Iru, Jamf, or similar)
- Experience working in a ticketing/helpdesk system (e.g., Jira Service Management) and working to SLAs
- Demonstrated ability in setting up, troubleshooting, and maintaining conference room hardware and software
- Comfort with Google Workspace and/or Microsoft 365 administration basics
More about this role
Cape is America’s privacy-first mobile carrier. Our mission is to be a force for good in global wireless. Cape was founded in 2022 by people who believe privacy is a fundamental right, not a luxury to be traded away. Our journey began when our founder recognized a critical vulnerability in our modern world: everyone relies on the same stagnant cellular infrastructure and legacy systems that track our every movement, monitor and profile our connections, and lose and sell our personal data.
Instead of accepting the status quo, we decided to fix it. National security professionals, journalists, parents, and everyone in between can stay connected and have privacy.
We didn’t just build a layer on top of old tech; we built America’s most private and secure mobile carrier from the ground up. By building our own network from scratch, we are able to design and build a suite of privacy and security features that no other carrier on the planet can offer.
Today, Cape provides our secure network to consumers, businesses, and government agencies alike. We closed our Series C in March 2026, and we are scaling rapidly, with the goal of giving people back control of their most personal...
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