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About the role
You'll own a high-touch book of mid-market and enterprise accounts with a clear mandate: onboard them, retain them, grow them, and make sure they're getting real value from Capsule every day. This is a commercial and consultative CS role. You’ll have expansion and upsell targets and you're the kind of CSM who sees that as a good thing, because the best expansion conversations happen naturally when customers are genuinely successful.
What they're looking for
- 3-7+ years in enterprise CS, Account Management, or post-sales SaaS
- Demonstrated success driving user adoption and influencing new workflows across teams
- Demonstrated track record of hitting NRR and/or expansion targets — you've owned a number and hit it
- Strong experience partnering with sales on expansion planning and execution
- Eager to get in the weeds and comfortable with building the plane as we fly at an ever increasing speed
- Commercially sharp: you can identify expansion opportunities, co-build the business case, and carry them to close alongside Sales
More about this role
Capsule is building the world’s most intuitive AI-powered video editing tool, designed for modern teams. We help brand-driven software companies scale video production across their entire org, without scaling their creative team headcount.
We’re a Series A startup led by two serial founders who have built and scaled creative platforms used by hundreds of millions of people. We’re backed by top-tier investors behind Webflow, Figma, Slack, and Replit.
Our customers are companies that take their brand seriously. Your job is to make sure they stay, grow, and never have a reason to look elsewhere.
You'll own a high-touch book of mid-market and enterprise accounts with a clear mandate: onboard them, retain them, grow them, and make sure they're getting real value from Capsule every day.
This is a commercial and consultative CS role. You’ll have expansion and upsell targets and you're the kind of CSM who sees that as a good thing, because the best expansion conversations happen naturally when customers are genuinely successful.
You'll identify where accounts can go deeper with Capsule, partner with Sales to bring those opportunities to close, and run EBRs that make executives eager to...
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